Forgot or change your password

Reset a forgotten password with an email link, or change your password from Settings.

Reset a forgotten password

  1. On the sign-in page, choose Forgot password?.
  2. Enter the email address of your account and answer the security check.
  3. Open the email we send and follow the link. The link works for 30 minutes and only once.
  4. Choose a new password. You can now sign in with it.

If the email does not arrive, check your spam folder and make sure you typed the same email you signed up with. You can ask for a reset link 3 times an hour.

Change your password

  1. Go to Settings.
  2. Under Password, enter your current password and the new one.
  3. Save. You stay signed in on this device.

What happens to your other devices

Changing or resetting your password signs you out on every other device. This keeps your account safe if someone else knew your old password.

Still need help?

Send our support team a message and we'll reply by email.

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